Cancellation policy

The workspace owner can cancel in Settings → Billing → Manage billing, with no call and no questions. An email asking us to cancel is not a cancellation, because we cannot confirm who you are from it; if you cannot get in, write to info@builtwithskills.com and we will help. Our responsibility is to the account owner, so we cannot cancel at anyone else's request.

A cancelled plan stays active until the end of the period you paid for, and you are not billed again. After that the workspace becomes read-only until you pick a plan or delete it.

Export what you want to keep before you delete: Settings → Data. If you delete the workspace, everything in it is erased 14 days later (you can change your mind during that time), and backups roll over within 30 days after that. It cannot be recovered afterwards.

We may delete a workspace that never chose a plan 60 days after it was created, one frozen for non-payment for 180 days, and an inactive workspace after 365 days without use, after warning the owner by email.

Prices exclude VAT where it applies, and where VAT is charged your invoice shows it. If you are VAT-registered or tax-exempt and need an invoice with your tax number on it, email info@builtwithskills.com and we will issue a corrected one.